A Partnership That Goes Beyond Standard Support
When project timelines are tight and precision is non-negotiable, waiting in a queue or relying on third-party contractors should not be your only option.
Advanced Navigation’s support service team acts as a direct extension of your internal team. We pair you with specialized engineers who proactively de-risk your integration, accelerate your time-to-market, and deliver navigational superiority for your platform.
Our Service Offerings
AI Knowledge Base
Far beyond a standard user manual, our self-service hub is built directly from our engineers’ real-world experience, live system deployments, and simplified field integrations.
The AI-powered Knowledge Base is equipped with setup guides, FAQs, and troubleshooting flows, plus deep-dive tech articles, unboxing videos, and best-practice playbooks -all drawn from actual operational success to help you realize the full potential of your navigation solution.
Onsite Expertise with Field Integration Support
As every operational environment is unique, our forward deployed engineers are available to deliver the results you need, as you need them. From rapid troubleshooting that keeps your baseline testing on schedule, to deep technical partnerships to ensure the success of high-stakes deployments, you can select the precise level of engineering support required to ensure your entire tech stack performs optimally.
Every support tier includes a comprehensive Trip Report delivered within two weeks of the engagement, providing your team with tangible performance data and actionable expert recommendations.
Testing Support
Package
Purpose
Safeguards project timelines and mitigates the risk of integration delays.
Best For
Teams looking for a velocity boost to ensure evaluation milestones stay strictly on schedule without setbacks.
Key Engagement Features
Includes a formal coordination session and a one-week onsite engagement.
Testing & Integration Support
Package
Purpose
Deep technical validation for vital project phases.
Best For
High-stakes demonstrations and milestones where operational success is non-negotiable.
Key Engagement Features
Adds recurring technical interface meetings to collaboratively establish success criteria and a formal test plan.
Testing & Integration Support
Package
Purpose
Establishes a strategic partnership with prioritized engineering access.
Best For
Flagship programs and strategic partners requiring R&D alignment,
fast-tracked software resolution.
Key Engagement Features
Prioritizes engineering responses for software issues, and roadmap alignment.
FAQs
Do you offer global onsite assistance?
Yes, our onsite integration and validation services are available to our global customers. Operating in secure or rugged environments is a standard part of our work; our specialized engineers are no stranger to navigating strict site permissions or even austere conditions. They can travel directly to your facility to ensure your navigation systems are installed, calibrated, and optimized correctly from the very beginning. Contact our team to discuss your location and timeline requirements.
What deliverables can I expect after an onsite engineering engagement?
Every onsite engagement concludes with a formal, comprehensive trip report. This report details the current status of your integration and provides custom performance tuning recommendations tailored specifically to your operational environment to ensure you get the maximum capability out of your platform.
Is the AI-powered Self-Service Hub free to use?
Yes. With Advanced Navigation, your team gains access to our complete self-service hub from day one at no additional cost. Far beyond a standard user manual, it includes an AI-powered knowledge base, setup guides, troubleshooting flows, unboxing videos, and best-practice playbooks, all drawn from our engineers’ actual operational successes and live system deployments.
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